Shipping Policy

Last updated: June 1, 2026

Thank you for visiting and shopping at Vertex. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

We currently ship only within the United States.

Free Shipping

We offer FREE standard shipping on all orders over $69.99 within the contiguous United States.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping Method	Order Value	Estimated Delivery Time	Cost
Standard Shipping	Under $69.99	15-25 business days	$5.99
Standard Shipping	Over $69.99	15-25 business days	FREE
Expedited Shipping	All orders	7-10 business days	$14.99

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

You can track your order using the link in the shipping confirmation email, or by visiting the carrier's website and entering your tracking number.

Damages

Vertex is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United States. We are working on expanding our shipping options to other countries in the near future.

Order Cancellations

You can cancel your order before it has been processed and shipped. If your order has already been shipped, you will need to follow our return policy to return the item for a refund.

To cancel your order, please contact us at support@vertex.com with your order number.

Contact Us

If you have any questions about our Shipping Policy, please contact us at vtmartscustomer@gmail.com.